This detailed and interesting course is ideal for any employees in your organisation who work in a telesales role and are looking to expand their knowledge in the area or take the next step in their career.
Packed with comprehensive information and practical tips and tools, the Achieving Sales on the Telephone Certification is perfectly structured, in order to give learners maximum flexibility to study at their own pace.
Upon completion of the Certificate, your team members will have developed the tools that they need, in order to succeed in telesales and drive sales and customer satisfaction for your business.
What’s Covered in the Course?
Both the learner and your business will benefit from skills in the following areas:
- What telesales is, what makes the difference between successful and ineffective telesales and the personal attributes and skills that you need, in order to be effective, when selling over the phone;
- Guidance on customer needs and requirements, what their motivations are, when making purchasing decisions, and how to capitalise on this, in order to achieve sales success;
- The importance of communication skills and how to use such skills with customers, including creating your own personal communication style;
- What neuro-linguistic programming is and how it can support the telesales profession;
- The importance of having a solid knowledge of the products and services that are being sold, when working in a telesales role;
- Ways in which to build a good rapport with customers and tips on overcoming customer concerns and complaints, in order to create trust and gain repeat business;
- Tips on how to effectively close a sale and keep the customer coming back to your business.
What are the Benefits of the Course?
Here are some of the benefits that the team member and your business can expect from taking this course:
- Acquisition of a comprehensive knowledge about telesales and how to achieve success in the field;
- Clearly-structured, easy-to-follow online modules, which can be studied at the employee’s own pace and alongside their current role, with no time limits on completing them;
- A multiple choice test at the end of the course, which leads to accreditation with an industry-recognised certification, which is ideal for those who wish to progress their career in telesales.